Refund Policy
At XM Connect LLC, we’re committed to delivering quality work across our digital marketing, design, development, SEO, ecommerce, and IT support services. Because our services involve time, labor, and custom work tailored to each client, our refund policy is outlined below.
Deposits and Upfront Payments
Projects typically require a deposit before work begins. This deposit covers initial planning, research, and resource allocation, and is non-refundable once work has started.
Ongoing Projects
If you choose to cancel a project after work has begun, you will be billed for the work completed up to the point of cancellation. Any remaining balance from prepaid amounts will be refunded, minus costs for work already delivered.
Completed Work
Once a project or deliverable has been completed, reviewed, and approved by the client, it is considered final and is not eligible for a refund.
Monthly or Recurring Services
For services billed on a recurring basis (such as ongoing SEO, marketing, or IT support), refunds are not provided for the current billing cycle once services have begun. You may cancel future billing at any time by contacting us before your next renewal date.
Unsatisfactory Work
If you’re unhappy with a deliverable, please contact us as soon as possible. We’ll work with you to make reasonable revisions based on the original project scope. Refunds for dissatisfaction are considered on a case-by-case basis and are not guaranteed.
Non-Refundable Items
The following are non-refundable:
- Third-party costs already incurred on your behalf (e.g., domain registration, hosting, software licenses, paid ad spend)
- Consultation fees, if applicable
- Work already completed and delivered
How to Request a Refund
To request a refund, please contact us at info@xmconnectllc.com with your project details and reason for the request. We’ll review your request and respond .
Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.